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Due to the current situation with covid-19, we are closed for servicing this year. We remain open for online shopping. Click and Collect & Cycle Hire available by appointment only.

Cycle Hire Terms and Conditions

These rental conditions aim to clarify the risks and responsibilities for you and us when booking and undertaking a cycling hire. Wherever used herein the term equipment" shall include any equipment rented from Southwater cycles (sr redgrove ltd).

1. ELIGIBILITY Safe cycling is dependent on the cyclist` alertness and his/her good judgement. Please cycle sensibly, with respect for others and the natural habitat.

Southwater cycles (sr redgrove ltd) reserves the right to refuse renting bicycles to those with insufficient knowledge or ability for their own protection and safety and/or if a client is unsuitable due to age, size, ill health or poor fitness.

2. SKILLS AND EXPERIENCE All members of the cycle hire must be competent cyclists and proficient enough to cycle on various roads. They need to recognise that they will be riding cycles which they might not be familiar with and as such they have to exercise additional care and attention.

Southwater cycles (sr redgrove ltd) hire cycles on the understanding that every cyclist can use gears properly, adjust the saddle height and at least one person knows how to fix a puncture.

Participants in our hire program are required:

To wear the safety helmet provided at all times while cycling

To understand road conditions and the risks involved in cycling

To understand the bike and how to use the safety equipment

To not undertake a manoeuvre which is beyond their level of skill

To place and lock all equipment in a safe place when stopping

To pay close attention to avoid collisions with other cyclist, and other users of the road

To pay close attention to other dangerous situations such as sudden change on the road surface, slippery road etc.

To not ride or use rental equipment in any water (sea, lake, river)

To not change or substitute any parts on the bike

To not ride on trails that is closed or trespass on posted land

Not being under influence of alcohol or drugs during cycling


We will accept and hold unconfirmed reservation for a limited period of time. Your booking will not be confirmed until we receive your deposit or full payment. The non refundable deposit (20% of total cost) must be paid within 4 working days in order to secure the dates. Reservations may expire if a deposit is not received by that date. Full payment is due 4 weeks prior to your hire date.


Above 4 weeks: Full refund minus the deposit

4 weeks and below: No refund but will reschedule booking at a later date

We will always endeavour to rebook the bikes. If successful we will refund the total balance minus the deposit

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